I manage the Endpoint Engineering and Infrastructure team in the Information Services and Technology Division at the University of California, Berkeley. We build, deploy, manage, and automate the infrastructure components to enable scalable and efficient IT services for Campus. I have worked in both the operational and research sides of infrastructure in environments including the enterprise, government agencies, academia, and startups.
I research and solve problems at the intersection of security, identity management, and user experience–far too often treated as separate domains. Expertise fusing these domains is critical for new applications in mobile devices, social networks, and messaging platforms. I do this by studying how people interact with technology and how technical infrastructure and policy enables and constrains social behavior. My dissertation, Online Identifiers in Everyday Life, explored these topics in-depth. I received my PhD in Library and Information Science from the University of Illinois Urbana-Champaign in 2010.
I have over twenty years of experience that spans research environments, federal funding agencies, press, startups, and large companies. My previous work includes consumer internet services, infrastructure operations, strategic consulting, and successful research grant applications.
My past roles include senior systems engineer in the enterprise division at the Linde Group where I worked on enterprise Mac OS X deployments, leading a project at Google to integrate multiple identifiers into a single Google Account; developing a competitive analysis of identity management systems for the Microsoft LiveID team; project coordinator for National Science Foundation’s Digital Library Initiative; and visiting scholar at the University of California, Berkeley’s School of Information. Additional details available on my experience and publications pages.
I have also worked as researcher for the Highlands Group and as the online editor for Messaging News. You can read many of my old articles as archived blog posts on this site. Follow @bengross on Twitter. I live in the San Francisco Bay Area.