Experience

UC Berkeley, Manager, Endpoint Engineering and Infrastructure, 2012-present
I am the founder and hands-on manager for the team responsible for the Berkeley Desktop—the campus-wide standard environment for desktops and laptops, which is a reliable, secure, and integrated computing environment that reduces the amount of time faculty and staff spend maintaining their computers.

  • Increased size of managed fleet by 10x through automation, now managing 15,000 devices
  • Reduced total cost of ownership of devices by half by creating an ecosystem of hardware, software, and services
  • Reduced software installation time and cost by 80% through implementation of self-service platform
  • Dramatically improved client security posture which significantly reduced compromises for client devices
  • Increased team velocity through principles from DevOps and Reliability Engineering
  • Increased team velocity by implementing principles from DevOps and Reliability Engineering
  • Manage campus software licensing and distribution service and a University of California-wide hardware standard for desktops and laptops

Linde Group, Senior Systems Engineer, Enterprise, 2011-2012
The first systems engineer dedicated to enterprise clients at a human-focused IT services firm.

  • Client engineering and management infrastructure deployments in multi-platform environments to standardize and secure Mac OS X / iOS devices and integrate with backend directory services and 802.1x
  • Collaborated on design and deployment with internal systems teams; presented recommendations to senior management
  • Industries: pharmaceutical, retail, and enterprise networking; subcontractor to Apple Professional Services

Highlands Group, Consulting Researcher, 2007-2012

  • Identified leading researchers and topics; presented research to consulting network of government executives, academic researchers, and industry leaders; sessions used to develop institutional strategic direction
  • Topics included: predictive technologies, cyber-security, deterrence, and defining “wicked problems” intersecting academia, industry, and intelligence

Messaging News, Online Editor and Columnist, 2007-2012

  • Freelance writer for the “On Message” column and editorial direction for an industry publication covering messaging technology for C-level and IT executives making technology investment decisions
  • Analyzed and reviewed emerging technologies: email, instant/mobile/enterprise messaging, security, and VoIP

Microsoft, Research Consultant, Windows LiveID, 2008

  • Developed competitive analysis of account management, registration, sign-in mechanisms, and user flows
  • Authored reports and recommendations guiding development for next generation Microsoft LiveID implementation

Google, Engineering Intern, Google Accounts, 2005–2006

  • Led project to enhance Google Accounts with support for multiple-user identity management
  • New multiple identifier capability for Google Accounts designed and deployed to production in six months
  • Analyzed user flows; designed flows for registration, sign-in, sign out, managing and merging identifiers
  • Evaluated comparable systems, wrote design documents, and created user interface wireframes
  • Coordinated change with over a dozen internal teams maintaining independent services and APIs

Ferris Research, Analyst, 2003–2008

  • Researched and wrote analyst reports evaluating services, software, hardware, and markets for messaging, identity management, security, and collaboration informing purchasing decisions for institutional clients
  • Conducted market research, interviews, surveys, and data analysis used by analyst team for client reports
  • Designed and implemented streamlined collaboration, communications, and workflow infrastructure for analyst team

UC Berkeley, School of Information, Visiting Scholar, 2000–2006

  • Managed team researching communication and behavior in management and use of online identifiers
  • Designed, conducted, and analyzed the results of online surveys and in-person interviews
  • Developed model, analyzed data, and co-authored paper on economics of eBay ratings

Tank Hill, Inc. Incubator and Venture Capital, Chief Networker, 2000

  • Evaluated technical viability of academic research and emerging technology for commercial investment
  • Managed operations team; implemented server and network infrastructure for Tank Hill and subsidiaries

National Science Foundation (NSF), Project Coordinator, Digital Libraries Initiative, 1995–03

  • Evaluated research and assisted in project assessment for program managers across six federal agencies
  • Implemented services and infrastructure to increase collaboration and technical interoperability across projects
  • Implemented technology showcase at NSF headquarters for Congress, funders, and the public
  • On assignment to NSF from University of Illinois Urbana-Champaign (UIUC)
  • Managed UIUC system administrator team and implemented lab servers, compute clusters, and desktop infrastructure